When a customer returns a product through an online marketplace such as Takealot, the reseller may need supporting technical evidence to establish whether the item is genuinely faulty or functioning as intended. Advanced Technical Services provides technical assessments of returned products through our Johannesburg team, helping resellers document the condition and functionality of goods that have been returned. Our assessment reports can be used as supporting documentation when resellers submit claims or disputes relating to returned merchandise.

What does the assessment involve?

Depending on the type of product and the reported problem, our assessment may include a visual inspection, basic functional testing and examination of the fault described in the return documentation. The findings are recorded in a written technical assessment report, which may identify whether the reported fault could be reproduced, whether the product functions as intended, or whether visible damage or other issues were observed. The scope of each assessment depends on the product and the testing that can reasonably be performed.

Supporting Takealot resellers

ATS has experience preparing product returns assessments for Perfect Laser Technologies and other businesses. These reports provide resellers with documented technical findings that may assist when submitting claims or disputing the condition of returned goods through Takealot’s applicable processes.

ATS provides assessment reports only. We do not undertake repairs as part of this service, and the acceptance or outcome of any claim remains subject to the marketplace’s requirements and decisions.

Request a product returns assessment

If your business requires technical assessment reports for returned merchandise, contact our Johannesburg team through ATS. Please provide a brief description of the products, the nature of the returns and the approximate number of assessments required so that we can establish whether the service is suitable.